Mainland UK delivery
Effective from 1st May 2021, we will no longer offer delivery as standard for items that cannot be safely shipped using a reliable national parcel courier, i.e. larger and/or fragile items that fall outside of the parcel courier service. This decision has been made due to our experience of too many unreliable couriers causing issues with deliveries and, as a result, not only disappointing our customers, but in some cases also costing us more than the original shipping price. We have a small number of trusted and reliable point-to-point couriers that we have used for many years, but their routes are limited. Therefore, if you require delivery of any item identified as ‘Collection Only’ outside the free 10 mile radius of the SP3 post code, then please contact us prior to buying and we will check availability and pricing with our preferred couriers. If one of our couriers can offer a favourable price and time for you, we will ask that payments are made in cash directly to the courier on delivery.
In the event that an item is available for national parcel courier delivery, prices for Mainland UK delivery are shown with each product. However, if you have any questions regarding delivery or would like a combined price for more than one item, please send us a message using the form on our Contact Us page.
For the same reasons as above, we are no longer offering International packing and shipping services. If you are outside of the Mainland UK delivery area, our standard proposal is that you will need to arrange for collection of the item from us. However in some cases, where an item is small, we may be able to offer an international delivery service, but this will be on a case-by-case basis, so please contact us using the form on our Contact Us page, stating the item(s) you are interested in and delivery address and we will get back to you with options and prices.
Click and Collect
If you would like to collect from us, all you need to do is select Click and Collect as you check out. You will then be able to collect in person or send a courier to pick up from Chicklade, Wiltshire SP3 5SU.
Delivery of fragile items
In some cases we will not send fragile items via postal or national courier network. Recent experiences with the providers of these services do not give us confidence that fragile items will arrive safely. These items can only be delivered using point-to-point courier to ensure that they remain in one piece. Alternatively, you can visit us to collect.